1. Where we ship
We ship from Vancouver, British Columbia, Canada to addresses in most countries. Enter your address at checkout to see if we deliver to you.
2. Production and delivery times
Production: 2–3 business days. Delivery to the US: 4–7 business days. Delivery to Canada: 5–7 business days. Delivery to other countries: 10–15 business days. Delays can happen, especially in busy seasons.
3. Shipping costs, taxes and duties
[Shipping rates, sales tax (US), GST/HST/PST/QST (Canada), VAT and import duties for other countries, and any brokerage fees go here. International customers may owe import taxes in their own country.]
4. Damaged, lost or defective items
If a card arrives damaged, is lost in transit or the card does not work, contact us. We will replace it or refund you. [Confirm evidence required and time limits.]
5. Returns
Every item is personalised with your own photo and video, so we do not accept returns or exchanges. Gift cards are not refundable. If your order arrives damaged, is lost or has a printing defect, see section 4. [Confirm with counsel: consumer protection laws vary by province and state.]
6. Refunds
Approved refunds go back to the original payment method within [__ business days].
7. Contact
Questions: hello@reelprint.app.
Last updated: 2026-10-07